Terms and Conditions – Rix Mill

1. Booking Contract
The holiday rental agreement is between the client (the person making the booking and all persons named on it) and the Owner, Christine Mercier, representing the owners of Rix Mill (“we”, “us”, or “the Owner”). This contract is governed by these Terms and Conditions and comes into effect once the client completes the online booking form, agrees to these Terms, provides a digital signature, and receives booking confirmation from the Owner.

2. Reservation, Payment & Confirmation

Bookings are made via the online form and confirmed only upon full payment.

Payment methods:
Credit or debit card (via Stripe): Payment is taken immediately; booking is confirmed once payment clears. Card processing fees are included in the displayed price.
Bank transfer: Booking is provisional until cleared funds are received; confirmation is sent once payment clears. A lower rate may apply as no card fees are incurred.
An electronic invoice will be issued upon confirmation.

3. Pricing & Occupancy

Prices are for the entire property per stay, not per person.
Maximum occupancy must not exceed the number of persons stated on the booking form. Subletting is prohibited.
Prices exclude travel to and from the property.

4. Security Deposit & Damages

We generally do not require an upfront security deposit.
Clients are responsible for any damage, loss, or extraordinary cleaning caused during their stay. Costs will be invoiced and payable on presentation of receipts.

5. Tourist Tax (Taxe de Séjour)

A local tourist tax of €0.80 per adult (18+) per night applies.
This is collected separately on arrival; a receipt will be provided.

6. Insurance
Clients must obtain comprehensive travel insurance covering cancellation, personal belongings, public liability, and accidental damage. The Owner is not liable for loss, theft, or damage to personal possessions.

7. Client Responsibilities
Clients agree to:

Treat the property and surroundings with care.
Leave the property tidy; extra cleaning costs may be charged if the property is left in an unacceptable state.
Report breakages, defects, or equipment failures promptly.
Observe the no-smoking and no-pets policy indoors.
All use of facilities and natural areas is at the client’s own risk.

8. Check-in & Check-out

Times: Check-in from 4:00 PM, check-out by 10:00 AM unless otherwise agreed.
Inventory: Clients have 72 hours to report discrepancies; after this, the inventory is deemed correct.
Key: The key must be returned at check-out; lost key incurs replacement charges.

9. Cancellation by the Client

Cancellations must be in writing (email sufficient).
More than 28 days before arrival: full refund.
Less than 28 days: full cost forfeited, unless the property is re-let; then a refund of the re-let amount, will be issued.
Travel insurance is strongly recommended to cover cancellation costs.

10. Cancellation by the Owner (Force Majeure)

The Owner is not liable for failure to perform due to events beyond reasonable control (e.g., fire, flood, pandemic, war, terrorism).
In such cases, all monies paid will be refunded; no further liability shall apply.